Our client is a leading Delhi based law firm, is looking for a COO to manage the firm and drive growth. This is a non-legal role.

The COO will be involved in all phases of administration, personnel, finances, facilities, technology, and security and will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm.

Below are the typical job responsibilities for this position.

General Management :

- In cooperation with the Partners, develops strategies to manage and support the growth and success of the Firm.

- Develops and maintains all operating and administrative procedures and policies of the Firm.

- Administers the Firm's various professional liability insurances etc.,

- Oversees all office administration, including records management, space utilization, facilities, maintenance, office services, insurance, purchasing, mail and messenger services, and special projects.

- Supports all the Firm's marketing and business development activities, including website, advertising, events, newsletters, and communication.

- Manages the digital assets of the Firm

- Oversees all technology including hardware, software, telecommunications, and other tools that provide the necessary information and technical support to meet the Firm's business needs.

- Ensures that new and emerging technologies are assessed to determine their potential value to the Firm.

- Supervise staff training (including lawyers) on using the Firm's technology and its applications most productively.

Financial Management:

- Plan and implement the Firm's annual marketing and operations budgets.

- Collaborate with Partners and CFO to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firm's bottom-line.

- Manage the Firm's billing functions - Working with Accounts & Billing teams to help streamline the accounting practices and the billing issues raised by partners/ attorneys in the ordinary course.

- Provide strategic interface between Finance, Admin & HR on various overlapping policies

Human Resources:

- Manages all staff recruitment and hiring activities including interviewing, selection, onboarding, and training.

- Coordinates all staff performance reviews and salary reviews.

- Coordinate staff vacation schedules, supervise the payroll function and administer the Firm's benefit plans.

- Evaluate all non-legal staff around defined Key Performance Indicators (KPIs) and make recommendations to Partners regarding their work assignments, salaries, bonuses and discipline.

- Manages the employee health and benefits plan.

- Participates and supports the Personnel Committee.

- Ensures the human resource policy manual is developed, maintained, and followed

Systems & Operational Process Refinement:

- Create, implement and maintain the Firm's policies & procedures.

- Train staff on all policies and procedures, linking compliance with Key Performance Indicators (KPIs) and a job performance review process.

- Create an internal audit system to trigger red flags when policies and procedures are not followed to catch any errors before the client or anyone else does.

- Define and implement productivity metrics whereby we can more accurately measure and improve Firm efficiency.

- Refine and maintain the Firm's technology infrastructure to minimize waste and maximize internal efficiencies within the Firm.

Facilities Management:

- Liaison with IT, professional service, and other vendors to facilitate the smooth operation of the back-end operations of the Firm.

- Approve the purchasing of office equipment and supplies.

- Ensure emergency protocols are in place, with staff trained on the same when needed.

Marketing Management & Public Relations

- Collaborate with the partners on the Firm's overall Business Plan and Marketing Plan and help strategize opportunities to improve the sales and marketing departments of the Firm to help grow the Firm's top-line revenue.

- Coordinate and handle the arrangements for the Firm's events and assist the Partners with marketing activities.

- Manage the Firm's relationships with current clients, former clients, and outside referral sources.

- Manage Social Media presence of the Firm and managing its various digital handles including Facebook & LinkedIn etc.,

- Keep the Firm's websites updated

- Manage Publications, Awards & Advertisements for the Firm

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