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HR at Strategic Talent Partner
Views:391 Applications:80 Rec. Actions:Recruiter Actions:6
Chief Operating Officer - IT (8-15 yrs)
Job Description :
- Supervise, guide, and motivate the Customer Service Delivery departments
- These departments may include, Business Analyst, Implementation, IT, Projects, and Support
- Coordinate and ensure strong execution across the Leadership Team in accordance with the strategic plan and drive strong cross-team culture
- Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary;
- Work in concert with compliance team to set standards of accountability and clearly defined measurements for success
- Ensure adherence to service quality benchmarks and provide world-class products & services experience
- Ensure strict adherence to process TATs and also adherence to commitments made to the client
- Drives contingency planning, ensuring manage unexpected service delivery situations, shifts in client's expectations and periods of both growth and contraction
- Coordinate and engages directly with other CxO and Leadership members to ensure operational transparency and to communicate key goals and priorities
- Provide strategic leadership around all Human Resources-related issues
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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