Chief Operating Officer - Internet/eCommerce

Job Description:

- Liaise with superior to make decisions for operational activities and set strategic goals

- Responsible for complete operations including inside sales, sales channel, demand, supply, quality management, technology, logistics, commercials, maintenance, customer success, customer care, customer experience etc.

- Plan and monitor the day-to-day running of business to ensure smooth progress

- Supervise staff from different departments and provide constructive feedback

- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

- Oversee customer support processes and organize them to enhance customer satisfaction

- Review financial information and adjust operational budgets to promote profitability

- Manage relationships/agreements with external partners/vendors

- Evaluate overall performance by gathering, analyzing and interpreting data and metrics

- Ensure that the company runs with legality and conformity to established regulations -

- Set up and manage operations of new business units, learn & adapt to market dynamics, understand the pulse of business in different locations -

- Provide leadership to team, build macro management thinking, systematically introduce innovative processes & systems for productivity gains

Key Requirements:

- Proven experience as Head/ Director of Operations or equivalent position -

- Excellent organizational and leadership abilities

- Outstanding communication and people skills

- Knowledge of industry's legal rules and guidelines

- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)

- Working knowledge of data analysis and performance/operation metrics