Chief Operating Officer - eCommerce Business

COO ECommerce

Position - COO ECommerce

Location - Mumbai

- We are searching for a dynamic and experienced leader to join our client company in the role of COO (Chief Operations Officer) Ecommerce Business.

- The Chief Operations Officer will work closely with the Managing Director and act as the key link to the Ecommerce business within the company.

- The ideal candidate for this position needs to have previous Ecommerce Operations Background and a proven track record for effective team set-up and management and results-driven leadership and who can manage E-commerce business end to end.

Job Description :

- Responsible for the growth of the overall own website and marketplaces business with key focus on delivering exponential growth on strategic marketplaces (Myntra, TataCliq etc.).

- Actively manage and deepen the relationship with marketplace partners to ensure continuous end-to-end development of the e-commerce business.

- Identify new channels i.e. marketplaces to grow the business further & own the brand listing and subsequent business growth.

- Actively own all aspects of the business including revenue projections, marketing & inventory planning, product listing, business growth etc.

- Keep a track of product level metrics e.g. visibility, conversions & revenue growth

- Ensuring product pricing and discounts are up to date with proper quality control.

- Regularly come up with product & pricing insights based on market research.

- Maintain directory of data and prepare MIS reports and presentations for management reviews

- Gap / white space identification and introduction of new partners/brands to the portfolio there by ensuring maximum sales.

- Negotiations and closure of legal agreements

- Hiring and managing performance of e-commerce team (both managerial and executive positions).

- Manage e-commerce operations:

- Co-ordinate with internal & external teams to ensure sales targets are met

- External Partner/Vendor Management

- Coordinating with internal teams for constant replenishment of creatives and content on marketplaces

- Work with internal team & external agencies to ensure pre-production samples are shot with channel approved photographers

- Ensure cataloguing is done and styles are catalogued and updated across all portals/marketplaces in coordination with internal cataloguers and external agencies

- Ensure POs are received & delivered on time to ensure inventory health is maintained throughout the season

- Ensure all the performance parameters of marketplaces are tracked and met such as listing, fulfilment, order visibility, order acceptance, order fulfilment, return tracking etc.