Chief Operating Officer - BPO/IT

- Solid background in directing programs and moving teams towards always-successful delivery.

- Proven ability to bridge business goals to technology approaches that provide productive solutions.

- A veteran IT consultant with deep experience when it comes to establishing & implementing IT/OPS solutions.

- Leading and mentoring cross-functional teams in multi facility environment in order to maximize the level of productivity, Experienced interfacing with key business including marketing, finance, human resource and operations in multi-cultural arena.

- Expertise in Planning & implementing an Eco-System for an Enterprise grade IT System set up, involving selection of technology and products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks, and ensuring timely completion of projects

- Defining and implementing technology roadmap to leverage horizontal scale across a wide range of technical capabilities to reduce costs and maximize profits.

- Should have Exhibited excellence in managing project operations with focus on defining SLAs, SOPs and interacting with prestigious clients, business partners, industry leaders, vendors & stakeholders