Prior work experience in dealing with multi locational assignments preferably in BPO industry; Knowledge of Domestic markets for BPO services and Indian BPO scenario is desirable; Experience in managing and leading a large headcount 1000+. Proven track record of account planning and account management is beneficial.

- Develop strategic & tactical plans to identify, analyze and effectively respond to clients needs, emerging trends and best practices

- Build and execute growth plans for accounts to achieve revenue

- Ensure Service Level Agreements (SLAs) for the process are met as agreed upon with clients

- Classify causes for non achievement of SLAs, develop solutions and execute them

- Supervise performance of processes every week/month and discuss the same with clients

- Develop and leverage client relationships to maximize bottomline results

- Establish and develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction

- Ensure a Business Continuity Plan is in place for all processes

- Plan, develop and implement strategy for operational management to meet agreed organizational performance plans within agreed budgets and timescales

- Establish and maintain appropriate systems for measuring necessary aspects of operational management and development

- Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales

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