Chief Operating Officer - BPO

Job brief

We are looking for an experienced Chief Operating Officer or COO to oversee our organization's ongoing operations and procedures. You will be the company's second-in-command and responsible for the efficiency of business.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You- ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we- d like to meet you.

The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.

Responsibilities

- Design and implement business strategies, plans and procedures

- Set comprehensive goals for performance and growth

- Establish policies that promote company culture and vision

- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)

- Lead employees to encourage maximum performance and dedication

- Evaluate performance by analyzing and interpreting data and metrics

- Write and submit reports to the CEO in all matters of importance

- Assist CEO in fundraising ventures

- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

- Manage relationships with partners/vendors

- Collaborate with our CEO on five- and ten-year plans for corporate growth and evolution

- Assist the CFO with financial projections and analyses of existing programs and policies

- Manage service employees and train them in the latest leadership and technical skills so they can better serve our clients

- Help budgeting and resource allocation efforts alongside the other C-level executives and the senior management team

- Ensure all program initiatives align with the company's core values and culture

- Provide leadership to those under your command so that they might take more initiative in their roles

Requirements

- Proven experience as Chief Operating Office or relevant role

- Understanding of business functions such as HR, Finance, marketing etc.

- Demonstrable competency in strategic planning and business development

- Experience in fundraising will be a plus

- Working knowledge of data analysis and performance/operation metrics

- Working knowledge of IT/Business infrastructure and MS Office

- Outstanding organizational and leadership abilities

- Excellent interpersonal and public speaking skills

- Aptitude in decision-making and problem-solving

The Successful Applicant

Chartered Accountant/master's degree in accounting or business administration, or equivalent business experience and 10+ years of progressively responsible experience for a major company or division of a large corporation. Should have experience in partnering with an executive team, and have a high level of written and oral communication skills. Preference will be given to candidates with an MBA in Finance and the Certified Public Accountant or Certified Management Accountant designations.

What's on Offer

An offer to work in a challenging role that offers you to combine all your experience and put in into a play with your strategies. Join this organization that is willing to grow with a new vision and a robust management.