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18/09 Sahil Chawla
Senior Consultant at Michael Page

Views:1229 Applications:381 Rec. Actions:Recruiter Actions:373

Chief Officer - Customer Success - Health & Wellness Industry (10-20 yrs)

Bangalore Job Code: 1316038

Chief Customer Success Officer| Health & Wellness Co.-EAP | Blr

- Opportunity to lead the existing business revenue function

- Opportunity to work with the leaders in the industry

About Our Client:

Our client is one of the largest EAP companies in the country. Their products help organizations & their employees with health & wellness programs to live an effective life.

Job Description:

- Be a senior leader who sets the tone for our company by living our values and helping to create and achieve our long-term goals.

- Deliver our vision for customer success by focusing on the key areas that matter most to our customers.

- Make sure that our renewal process is smooth and easy so that our customers want to stay with us.

- Create regular opportunities to share your expertise with our customers and help them get the most out of our products or services.

- Regularly review our value proposition to ensure that it is clear and compelling and that our pricing is aligned with the value we provide.

- Plan and execute a robust events calendar that is relevant and engaging for our customers.

- Provide regular reports to the team and to senior leadership on the impact of your work, including customer metrics, collective impact data, and internal reports.

- Build strong relationships with other senior leaders and their teams.

- The Successful Applicant

- Brings on board 10+ years of experience in customer success, account management, & other related activities for the existing business

- Should belong to either of the industries of- Consulting background / Head Hunting Companies/ Startups grew very fast/ Training companies' sales/ HRMS/ Large Insurance / TPAs

- Experience in managing large regional & national teams

What's on Offer:

- CXO role

- Work with leaders in the industry

- Industry-leading compensation & benefits

Women-friendly workplace:

Maternity and Paternity Benefits

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