Chief of Staff - Media

PFB JD and other details. Please suggest if you would like to proceed further with this.

The role of Chief of Staff at Josh Talks is a strategic and operations-oriented position that addresses both the present and future business requirements of the organization. This role entails close collaboration with Josh Talks' CEO, Supriya Paul, and involves overseeing cross-functional activities to ensure the seamless and successful execution of operations.

What would your day look like?

Finance:

- Collaborate with the finance manager to facilitate the annual budget forecasting process. Ensure alignment between budgetary figures and real-world operational scenarios.

- Identify and comprehend variances, investigating underlying reasons for discrepancies.

- Develop solutions to address and rectify budget variances, ensuring financial goals are met.

- Formulate actionable insights based on comprehensive budget analysis.

- Work closely with cross-functional teams to implement corrective measures and optimize financial outcomes.

- Identify key areas to increase efficiencies and reduce costs- Assist the founders in implementing strategies to increase team efficiencies

Strategy and Experiments:

- Run comprehensive research models to identify new market/product opportunities

- Identify cross-functional synergies to help reduce the TOT of both internal and external projects

- If required, lead restructuring initiatives to increase output, tap new opportunities, and decrease overall costs

- Find areas of growth, and assist founders in allocating resources (Financial & human capital) to double down on the same

HR & People operations:

- Establish a systematic hiring process for all positions at Josh, defining clear Roles &

Responsibilities and required skills for each role:

- Collaborate with the Talent Acquisition team to standardize job descriptions, ensuring consistency across positions.

- Create a uniform application process to streamline candidate submissions and enhance efficiency.

- Design standard interview questions and identify the interview panel to maintain a structured and fair assessment.

- Build Recruitment Pipeline: Review yearly hiring needs, identify talent pool, assist in networking, and support employee branding for recruitment.

Training and Performance Management:

- Develop a training process for all Josh positions, identifying needs, standardizing documents, appointing trainers, setting timelines, and defining assessment criteria for new hires.

- Guide the Talent Acquisition team in creating a streamlined process for employee referrals.

- Assess the current performance review system and identify improvement areas, collaborate with teams for enhancements, and ensure applicability.

Cross-Team Collaboration and Target Monitoring:

- Prepare Quarterly meeting agenda, share data points in advance, and moderate discussions accordingly.

- Collaborate with different teams to monitor the achievement of targets for each team

- Review team targets regularly, creating intervention plans if needed

- Standardize the exit interview format and gather feedback from key position exits.

Process excellence:

- Work closely with the process manager to scale scholarship vertical

- Conduct revenue and lead generation review meetings, and collaborate with the tech team for student experience.

- Ensure the counsellor's NPS is consistently above 9, managing escalations with student success teams.

- Monitor partner course NPS, collaborate with student success to address dissatisfaction, and escalate through partner communications.

- Collaborate with partners' communications manager to handle partner escalations.

- Discuss cases of ethics breaches by the counselling team with the audit team.

Essential skills you need to have:

- Analytical bent of mind - extremely comfortable with numbers and data

- Ability to get work done, without direct control (it's not as easy as it seems!)

- Super strong communication (verbal and written) and presentation skills

- MS Office Ninja - Excel

- Ability to work under pressure in a fast-paced working environment

- Sound judgment and problem-solving skills

- Super organized and meticulous

- Solution based approach

- Effective time manager

- Basic legal acumen

- Strong negotiation skills

- Ability and willingness to work with people at all levels and different backgrounds

- Available to travel occasionally

- Insane intuitive taking skills

- Willing to step up and take responsibilities other than those mentioned above