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Co-Founder at Big Bang HR Advisors
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Chief Manager - Key Accounts Manager - Customer Service - Internet/Online (4-12 yrs)
Key Accounts Manager Service
Mumbai
Chief Manager - Service
- Manage and maintain TAT/performance for all Key Accounts
- Regular Follow up with Regional Teams for timely movement of claims
- Ensure CRM is updated real time
- Collaborate with the internal teams (Contact Centre/Logistics/IC ops/Service Team) for swift movement of claims
- Ensure Partner NPS is maintained
- Ensure Unresolved% for Key Accounts is kept at minimum
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Ensure the services are delivered to customers in a timely manner
- Analyze data and trends and suggest corrective measures
- Develop trust relationships with major clients to ensure they do not turn to competition
- Work closely with the Escalations team to ensure timely closure of complaints
- Strong knowledge of Microsoft Excel/PPT
- Strong in CRM
- 6 - 10 years of relevant experience as Key account manager from a Start - up
- Experience in Managing multiple clients and providing solutions based on client requirements
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills Ability in problem-solving and negotiation
- Graduate or Post Graduate from any institution
- Self - Starter and an exceptional Multi tasker
- Exceptionally self-motivated and focused
- Strong problem-solving skills
- Effective Communication skills
- Keen attention to detail
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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