JOB DUTIES

Job Summary:

- Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future non- ERP IT systems.

- Develop non- ERP Application IT Strategy in alignment with Business Strategy & Plan

- Maintain in- depth knowledge of IT industry best practices, technologies, architectures and emerging technologies

- Serve as a subject matter expert for architectural frameworks, methods and tools.

- Direct development and execution of an enterprise - wide disaster recovery and business continuity plan.

- Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.

- Business Engagement & Stakeholder Management

- Stakeholder Communication

- Ensure improved Customer Satisfaction

- Ensure IT Security, Control & Compliance in our client.

- Responsible for IT internal controls (Including ITGC of IFC Controls)

- Establish and maintain strong, strategic partnerships with vendors and service suppliers

JOB Description:

Key Accountabilities Duty Statements:

Application Strategy & Roadmap:

- Analyse technology trends and develop non- ERP application strategy, enterprise architecture, and delivery processes designed for agility and cost effectiveness.

- Develop the 3 year rolling IT application strategy and roadmap considering the technology trends and in alignment with business strategy and plan

- Participate in IT strategic planning, project planning and budget planning efforts. Application Support

- Lead strategic technology initiatives to build and maintain key elements of the non- ERP enterprise application and associated project portfolio, including but not limited to application management and evolution.

- Ensure availability and uptime of applications.

- Enhance service levels to business for non- ERP application by identifying improvement opportunities, improved documentation, process standardization & implementation, training & awareness building exercise

- Define and implement Service Delivery Processes & Policies to improve the quality and efficiency of support services.

- Define SLA and monitor on regular basis to ensure adherence.

- Implement strong ITSM processes, monitor and reporting the process KPIs

- Accountable to deliver agreed services through in- house or outsourced service partner/s

- Monitors and evaluates the efficiency and effectiveness of application service.

- Documentation - Build and Maintain

- End user training

- Work closely with SI partner to design and implement solution that drive business values

- Ensure IFC Compliance in ITGC

Application Projects:

- Identify Business Projects. Prepare the business cases and get it approved.

- Identifies opportunities to simplify application operations through continuous improvement initiatives.

- Responsible for preparation of Project Charter, Scope, Schedule and ensure Timely delivery of projects with defined quality and as per approved budget.

- Manage Project Scope Creep by managing customer expectation.

- Project Communication & Reporting

- Engage with all Stakeholders for effective control and delivery

- Project Compliance

- Conduct Business Risk Management; develop & implement risk mitigation plan

Risk Management & Compliance

- Responsible for defining Risk- Control Matrix to ensure IT service continuity

- Responsible for defining and monitoring IT service Risk Matrix

- Responsible for ensuring all IT standards like ISO and IFC.ITGC are implemented and monitored

- Security Incident Management

- Risk Reporting

- Responsible for ensuring compliance in all aspects and in all domains

- Support to Audit

- Ensuring License Compliance

Budget and Planning

- Responsible for preparing budget (CAPEX, OPEX) for the function and get it approved from the management

- Responsible for controlling the budget

- Responsible for controlling cost through innovative solution

- Reporting & Communication

Vendor Management

- Manage the overall contracting and vendor relationship with the ITO and AMS partner(s)

- Oversee development and revision of contracts including technical, commercial and legal aspects.

- Ensure performance of vendors and IT services is regularly tracked and reported.

Review performance metrics and share feedback on improvement areas with vendors.

- Establish and maintain strong, strategic partnerships with vendors and service suppliers.

Continuous improvement process (CIP)

- Provide insight to our client for:

- Analyse technology trends and develop application strategy, architecture, and delivery processes designed for agility and cost effectiveness.

- Opportunities to apply new technologies or other solutions to challenges facing our operations and/or business.

Business Value of IT

- Identify and implement at least one projects and/or initiative which can improve the business values of IT CSAT & Engagement

- Responsible for stakeholder engagement

- Responsible for Relationship management with businesses, peers and all other colleagues

- Responsible for conducting customer satisfaction survey, at least once in a year.

Prepare & Execute the action plan based on the survey outcome.

- Responsible for ensuring CSAT 4 out of 5

DIMENSIONS:

- Number of locations

- Number of SBUs

- Function supported

- Number of People

CAPABILITY REQUIRED:

Key Interactions:

Internal Customers:

- EPC, Supply Chain, Cable, Corporate,

International, Finance and key vendors

External Customers:

SI partners, Auditors, Vendors

Knowledge & Skill Requirements

(Abilities & Expertise in field) Personal Attributes

Knowledge (Technical / Functional):

- Total experience of 15+ years, out of this minimum 10 years- experience extensive experience with J2EE and Event Driven Architecture (EDA), Dotnet framework and architecture, Open Source framework and architecture

- Experience in working in a SOA and ESB/Integration based Systems.

- experience in designing and developing Zero Downtime Deployment (ZDD) systems.

- Experience is working in a Agile and/or scrum based model

- Experience in implementation, rollout and support of JD Edwards projects

- Minimum of 5 years- experience in Implementation and support of non- ERP projects in the capacity of Project Manager / solution architect

- Ensure best in class solutions are delivered with best quality and on time to address Business needs

- Exceptional stakeholder management skills, should have interacted with top executives and possess the ability to influence them

- Vendor Management - Work with various vendors to provide IT Solutions

- Excellent communication and leadership skills.

- Ability to collaborate with various teams Internal as well external

Behavioral Competencies Proficiency

Level (1- 4)

- Leadership 4

- Strategic Thinking 4

- Change Management 4

- Holding people accountable 4

- Communication & Relationship 4

- Decision making 4

Role specific Competencies

- IT Strategy 3

- Enterprise Architecture 4

- IT Planning & Budgeting 3

- IT Application Management 4

- IT Security & Compliance 4

- IT Planning 4

- IT Delivery 4

- Stake Holder Management 4

- Documentation 4

- Standardization 4

- Best Practice Implementation 4

Essential Skills/Expertise required:

- Ensure regular and optimal communication to Business and other stakeholders

- Regularly identify Business user strengths and weaknesses and suggests areas of improvement.

- Identify Key/Power Users, ensure they are trained and are equipped well from a IT perspective

- BE/B.Tech. in Engineering or equivalent

- 10 years- experience in J2EE and EDA, Dotnet framework and architecture, Open Source framework and architecture

- 4- 5 years- Experience in Business Intelligence (Standard & Open source)

- ITIL Certified

- TOGAF Certification (Preferable)

- Project Management certification (e.g. PMI)

JOB Description -

BEHAVIORAL COMPETENCIES

PROFICIENCY

Delivery Focus: Plans timely in order to deliver as per schedule. Ensures accuracy and timeliness of outputs. Anticipates any possible roadblocks that might come in the way of delivery and fixes them in order to meet timelines.

Cost & Profitability Focus: Plans timely to achieve targets within budgeted cost. Comes up with innovative ways to increase profitability by way of seeking additional workforce/ revenue on the same project to increase margins. Focuses only on must do expenditures.

Cross Functional Team Work: Takes efforts to understand the impact of his/ her actions on other departments. Treats and expects other departments as internal customers. Regularly interacts with other departments.

Ownership and Accountability: Does not pass the buck. Takes ownership of his/ her responsibility area. Owns up an assignment and makes all the efforts to overcome the obstacles. Ensures delivery of his/ her target instead of waiting for others to finish their part

DEPT. HEAD FUNCTION HEAD

JOB SPECIFICATIONS:

Experience Required:

Special Requirements

(If any):

Essential Travel Yes

Qualification BE

Desirable MBA

Proficiency Level Proficiency Level Definition

IV (Mastery) Is a role model and inspiration for others to follow

III (Advanced) Has an ability to develop and train others on the capabilities

II (Proficient) Have a superior understanding through practice and regular application

I (Basic) Have a fundamental understanding and can explain to others

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