Chief Manager - Customer Service - AMC Industry (12-20 yrs)
We are looking to hire for a senior position in Customer Service for a leading AMC in Mumbai.
Below are the job details-
Key responsibilities-
1. Lead & mentor a team handling investor and partner escalation to senior management & regulatory bodies, including SEBI.
2. Collaborate with key stakeholders and resolving issues, identifying gaps and leading process fix efforts.
3. Meet key customer & business facing metrics associated with the process.
4. Drive lean projects for process improvements.
Behavioral Competencies -
1. People skills
2. Collaborative approach
3. Demanding
Role Specific Competencies:
- Thorough understanding of MF products & processes. Exposure in managing complaints preferred.
Formal Qualifications / Prior Work Exp-
1. Post Graduate with minimum 10-12 years of work experience in Customer service in MF industry.
2. NISM certification compulsory.
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