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17/07 Subiksha Devaraj
HR at Qrata

Views:1672 Applications:115 Rec. Actions:Recruiter Actions:5

Chief Manager - Customer Service - AMC Industry (12-20 yrs)

Mumbai Job Code: 594398

We are looking to hire for a senior position in Customer Service for a leading AMC in Mumbai.

Below are the job details-

Key responsibilities-

1. Lead & mentor a team handling investor and partner escalation to senior management & regulatory bodies, including SEBI.

2. Collaborate with key stakeholders and resolving issues, identifying gaps and leading process fix efforts.

3. Meet key customer & business facing metrics associated with the process.

4. Drive lean projects for process improvements.

Behavioral Competencies -

1. People skills

2. Collaborative approach

3. Demanding

Role Specific Competencies:

- Thorough understanding of MF products & processes. Exposure in managing complaints preferred.

Formal Qualifications / Prior Work Exp-

1. Post Graduate with minimum 10-12 years of work experience in Customer service in MF industry.

2. NISM certification compulsory.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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