Chief Digital Officer - BPO/KPO

ROLE & RESPONSIBILITY:

- Develop & implement technology transformation roadmap for short & long term.

- Integrate Digital strategy, systems, and projects with business priorities.

- Identify, build & refine all the digital touch points across the branches and offices.

- Support implementation & integration of related core application systems.

- Lead the conceptualization and articulation of evolving digital initiatives for customer / employee / partner engagement.

- Leverage digital platforms to provide solutions for challenges faced by the organization / industry.

- Building and developing simple and powerful business focused solutions to improve employee productivity and enhance customer experience.

- Work with existing and emerging digital solutions and technology to tackle key organization problems related to business processes, service delivery, customer onboarding, and their integration.