Chief Digital Officer - BPO

Our client a Global BPO, has retained us to recruit a Chief Digital Officer 'CDO' either to be based at Noida or Singapore or Manila

PFB the details, for a brief understanding of Roles & Responsibilities. If you are looking for a change kindly revert with your latest contact details, will call you to discuss in detail

COMPANY OVERVIEW - 

Our client is a unique provider of outsourced customer management solutions, with over 3 decades of experience. with a Brand Promise of Striving to create FANS, not just satisfied clients and customers. To do this, they think and act differently. They apply unconventional thinking to each and every client relationship and add value as we build clients FAN bases. They are Entrepreneurs at heart and they live their Clients business. They learn their needs and apply unique solutions as if the business were their own. They rely on real-time data and technology to keep a pulse on the customer experience that leads to FAN status.

SUMMARY:

The Chief Digital Officer will be responsible to develop and administer the Digital projects portfolio by initiating, designing and actual deployment of innovative digital solutions, and business models.

JOB DESCRIPTION - 

- To promote and execute the digital transformation of the Companys core businesses, providing digital support to its key strategic priorities.

- Scan the digital landscape, understand emerging technologies and contextualize for business application.

- Understand key business drivers relevant to the business.

- Strategize digital initiatives with Functional Heads.

- To develop an innovative & comprehensive strategy to capture the benefits of technology & strategic data utilization.

- To develop a roadmap to establish & advance client relationships, advising them on digital solutions to improve the customer experience.

- To help drive the profitable growth of the business through commercialization of data, technology, and Business Intelligence platform.

- To lead and implement a successful digital transformation within the organization.

- Develop and deliver new business models based on market trends, technological development, and customer behavior.

- To champion the value of digital technology and drive the use of data as an asset, utilizing analysis & technology to disrupt an existing business.

- To embrace the challenge of operating in an environment of unprecedented, rapid change where innovation and quick responses yield success.

ATTRIBUTES & ATTITUDES - 

- Good understanding of business cycles, budgeting & financial management.

- Customer Focus & Enabling people performance.

- Highly responsive and have a solution-oriented mindset.

- Align individual goals with Organizational Goals.

- Ability to manage multiple complex projects simultaneously.

KNOWLEDGE:

- Qualification: Graduation/Post graduation in management

- Experience: 18 to 25 Years experience

Thanks in anticipation of a positive reply.

Sairam Adalath
Excel Enterprises
303, 7-1-58, The Concourse
Above SBI, Opp: Meridian Plaza
Ameerpet, Hyderabad - 16
LinkedIn: https://in.linkedin.com/in/sairamadalath