Head - Financial Services at ABC Consultants
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Chief Collections Officer/Collection Head - Financial Institution/NBFC (15-22 yrs)
Proposed Responsibilities :
- The Collections Head will lead the team in its 360-degree monetary and fiscal function, making sure that The Group resonates with competence and goodwill among all its stakeholders.
- Manage a team of Regional and Cluster collections Managers, Collections officers across all branche
- Accountable for reducing delinquency and improving recovery rates of Portfolio.
- Design and build a robust collection framework across products and across collection life cycle from PDD to write off stage.
1. Performance Management
- Monitor month-wise collection cost, analyse gap between business plan and actual cost, and propose action plan for improvement including change of collection agencies, allocation logic, new payout scheme and etc.
- Monitor monthly performance of Recovery Department, particularly performance of surrender/repossession at NPA stage, auction, days in stock, repo loss per unit sold and write-off bad debt collection.
- Review portfolio of existing customers, review existing allocation logic and propose any changes for improvement if required.
- Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved
- Act as a constant source of feedback to product and policy teams to aid in amending policies/ products time to time to suit the market risk.
- Initiate of legal action on problematic customers
- Motivate team through coaching, development and training interventions
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Identifying areas of weaknesses, recommending solutions and supporting the collection team to achieve targets.
Requisite Skill Set:
- Candidate must be a Post Graduate
- Must have experience of working in retail lending NBFC / other Financial Institution/ Bank
- Experience in handling small ticket size loans.
- Experience in managing Legal recovery,
- Proven performance track record
- Region/Scope of Geography- PAN India
Location - Mumbai
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