Chief Business Officer - Extended Warranty Space

The client is an upcoming player in the Extended Warranty space.

Role - Chief Business Officer

Location - Mumbai

As the CBO one is expected to impact the following :

- Drive Growth

The focus would be on creating a sustainable growth trajectory for the organization with a revenue target of USD 100 million & leading to a 20% EBITDA in the next 3 years, its vision is to Worlds largest device protection co.

- Deliver on the promise of an uninterrupted digital lifestyle

This means a strong emphasis on creating and innovating on the product design as well as disrupt the market place by creating customized offering on the device protection, buyback, financing and certified resell value front.

- Build a customer-centric organization

- As a CBO, the candidate is expected to build & execute both for B2B & B2C channels, build deep partnership required for the future, drive product innovation, deliver on operational excellence and build a 360-degree digital platform

- The candidate is expected to have a positive impact not only on the Customer NPS but also on the Employee NPS. This will be a key component in evaluating the performance for this role.

- Build a strong risk mitigation framework

- Working understanding of Insurance principles is a key to the role. The risk and loss mitigation framework backed by a strong claim and underwriting process is key to running a business with a strong bottom line. The existence of multiple product lines and channel partners warrants a watertight backend policy.

Ideal Candidate

- Candidate should come with a working understanding of general insurance and an ability to manage a P&L.

- Ability to streamline and manage backend claims and servicing operations.

- 15 - 20 years of experience in Insurance/Customer services Industries

- Experience in tech based distribution setup is an added advantage