Chief Business Officer/Business Head - Secure Storage Services

JOB DESCRIPTION :

Direct Reporting To CEO

Department Indirect Reporting To : NA

Role : Business Head of Secure Storage Services

Direct Reportees:

- Geography Heads

- Central Operations Head

- Head CRM

Designation : Chief Business Officer

Indirect Reportees :

- Regional Sales manager

- Heads of Enabling Functions

- Grade TBD

Location : Head Office - Mumbai

JOB OBJECTIVE:

- Design and drive the business strategy and grow the revenue and P&L for concerned business globally including sales, operations and customer service.

KEY RESPONSIBILITIES :

Strategic (Direct ownership) :

- Design, deploy and monitor the business strategy for the business to ensure achievement as per AOP

- Drive growth and profitability by expanding the market share and increasing the portfolio across geographies

Financial Management (Direct ownership) :

- Drive the revenue and profitability targets as per AOP

- Ensure timely billing and collection.

- Develop a robust pricing model to ensure commercials meet EBIDTA targets for the business

- Review and finalize department budget and present the same for approval by top management and ensure adherence

Business Development (Contributory role) :

- Generate the opportunity pipeline for organic and inorganic growth through regional sales team

- Respond to RFX and prepare sales proposals

- Analyze, help negotiate and approve profitable/win-win commercial propositions for all prospects/ opportunities

Operational (Collaborative role) :

- Monitor operational performance of the business across geographies through regional teams and ensure KPIs are met

- Ensure that each geography meets/ exceeds the set benchmarks on various KPIs defined

- Ensure upkeep of facility to world class standards through effective 5S initiatives

- Ensure operational TATs and quality norms are adhered to in order to improve performance standards

- Guide the team to reduce operating costs through quality and process improvements

Customer Management (Direct Ownership) :

- Ensure all Customer escalations are addressed within the geographies

- Ensure high level of leadership engagement with clients

- Ensure customer requests are tracked and resolved in an effective manner within different geographies

INTERFACES:

EXTERNAL - Customers

INTERNAL - Geo heads, Central operations manager, International SSS head, CRM Head

DESIRED KNOWLEDGE AND EXPERIENCE :

QUALIFICATION :

Graduation: BE, B-Tech

Post Graduation: Masters in Engineering /MBA

EXPERIENCE :

- 18 to 20 years experience in a similar industry or Retail Banking experience or from Warehousing & Logistics industry

- Good experience in Client Management & Revenue Management during is career

KEY RESPONSIBILITIES CONTD:

People (Direct Ownership) :

- Recruit, develop and retain the team.

- Ensure focused cascading of organizational KPIs into functional objectives and finally into individual KPIs and review performance against the same based on a set calendar

- Ensure timely goal setting, evaluation and training for the team

COMPETENCIES REQUIRED :

TECHNICAL COMPETENCIES - Preferred:

Knowledge of Infosmart

Knowledge of e-index

Knowledge of Oneil

Knowledge of records management industry

FUCNTIONAL COMPETENCIES :

Analytical thinking (level 5)

Stakeholder management (level 5)

Effective communication (level 5)

Influencing and negotiation skills (level 5)

Project management (level 3)

Planning and organizing (level 5)

Risk management (level 5)