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Operations Manager at Champs
Views:500 Applications:147 Rec. Actions:Recruiter Actions:83
Champs Group - Growth & Alliance Head - FinTech/Payment Gateway (4-15 yrs)
- In charge of overseeing entire Digital Experience of User End to End
- Defined and developed long term strategy focused on execution of product roadmaps to achieve revenue targets From Lead Acquisition
- Developed Mobile App and Configurable Web Journey from Scratch
- Implementation Mobile Intelligence model, Video KYC, E-mandate, etc
- Product Analysis
- Tracking Conversion Funnel and Feature Performance for Stakeholder
- Activating Campaign or Upgrading UX to increase conversion funnel
- Acting as Scrum Manager for Origination Cluster
- Strategize with internal stakeholders, sales & customers to build a product vision & roadmap
- Study user behavior and psychology through usage analytics, surveys & workshops
- Working closely with the engineering teams to build a successful POC
- Analysed competition through a secondary research to create break through differentiation in the market.
- Redesigned all three products- web content and wrote blogs making it more effective
- Collaborated and communicated next steps to marketing, sales, operations, engineering teams based on PoC calls
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