ChakraHQ - Key Account Manager - SaaS Startup

About ChakraHQ:

ChakraHQ is a SaaS startup based out of Bangalore which provides a low code process automation platform for technology driven businesses. ChakraHQ platform helps customers- accelerate innovation cycles, increase productivity, and seamlessly bridge legacy and modern systems and applications. For more information about ChakraHQ, please visit chakrahq.com

About the role:

We are looking for an experienced Key Account Manager (KAM), to help craft and execute strategies to drive our customers- adoption and use of ChakraHQ platform and eventually to keep their environments operationally healthy. The KAM will serve as the champion for many of our enterprise customers. Your problem-solving and customer-facing skills will enable you to effectively represent ChakraHQ within a customer's environment.

You will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with & leverage the various ChakraHQ teams to ensure your customers- success. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges, and help them achieve the greatest value from ChakraHQ. This role will give you an opportunity to help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel 10% or more as needed.

Responsibilities:

- Ensure constant communication with customers and emerge as customer's trusted technical advisor and a partner

- Establish business value for customers and help them achieve the targets and ROI

- Responsible for customer's renewal and expansion. To that effect, explore new use cases and expand ChakraHQ's platform usage

- Understand, advocate and document customer's use case, architecture and roadmap

- Effectively manage the tracking and resolution of customer escalations on behalf of product and services

- Champion and advocate for the customer within ChakraHQ. Articulate and follow up with Engineering and Product teams on customers- product features and future roadmap needs and address them actively

- Periodic review of ChakraHQ implementation and walk through best practices

Position Requirements:

- Bachelor's degree or higher; MBA is a plus

- 3+ years of demonstrated experience handling enterprise customers of all sizes in Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company

- Strong desire to tackle hard problems and proven ability do so with little or no direct daily supervision

- Excellent communication skills and an ability to concisely explain complex issues and solutions

- Prior experience working for a technology startup (plus)

- Ability to travel up to 10% or more of the time to meet with your accounts