CEVA Logistics - Head - Air Product/Freight - Import/Export

Salary Offered : 15 - 20 LPA

Scope - 

The job holder will be responsible for building, leading and streamlining the Air Freight Team. The job involves, strategic planning, improving and controlling the operational procedures, process mapping, compliance (internal & external), assigning jobs, negotiating rates, profitability, adherence to departmental KPI's and maintaining customer relations.

Key responsibilities

- Identify area's of improvement in productivity, cost, procurement, processes for enhancing freight business and developing new areas of business.

- Carrier relationship & negotiations of rates & services with understanding of the market trends .

- Build and maintain relationship with them to facilitate and promote business

- Coordinate operations the Air freight team in liaison with Account Managers to ensure timely completion of contractual obligations as agreed with the customers

- Support the sales team and account managers with competitive rates for current, new customers and bids.

- Required to act as the lead in issues troubleshooting, this person is requested to advise Sales & CS on the most effective and efficient solution, whilst focusing on service effectiveness/cost/Improvement for CEVA.

- Focus on continuously identify opportunities for improvement areas to and enhancing customer satisfaction & increase in business.

- Ensure customer satisfaction is maintained at all levels of operations.

- Re-engineer process to improve team- service levels and performance

- Any other related duties / projects assigned by the direct Manager or Product Director from time to time to meet the business exigencies

- Establish / Implement departmental & employee goals (KPIs) and keep employees motivated.

- Liaising with various departments of the Customs Authorities.

- Focus on cost management at all time

- Ensure regulatory & Carrier compliance at all time

- Staff are adequately trained in area's mandated by regulations (DGR)

- Working knowledge trade routes and legal requirements across varied geographical areas.

- Understanding of IT platform and its features to have better process control and management

- Structured and timely communication on policy and customer matters to management & network as it is required.

- Ensure resource optimization and high operating efficiency of the department.

- Participate in business review sessions identifying areas for improvement, reviewing KPI's and enhancing overall service quality.

- Responsible for Vendor identification, evaluation and maintenance.

- Help recruiting people and review performances (twice a year) .

- Team Performance Management, Training and Development

Skills

- Product Management and Functional knowledge

- A clear systematic & analytical thinker, who is process orientated.

- Possesses a structured approach to problem solving. Can operate within a rapidly changing environment.

The following skills are necessary for the position:

- Team Working

- Communication Skills

- Negotiation Skills

- Decision making

- Project Management

- Analytical Skills