Centum Learning - Lead - Operations

Centum Learning Limited is hiring for its Ed- Tech business

Ideal Candidate Profile (Essential Attributes):

- Prior experience in operations and client servicing roles in EdTech or training industry

- Hands-on with productivity, CRM and communication tools will be a plus

- Prior experience in leading end to end client project lifecycle

- Excellent communication and project management skills

Desirable Attributes :

- Able to work in fast paced evolving environment

- Ability to work with large customer base and have customer first approach

- Have process driven thinking

Target Industry/Sector :

- Training/ Skilling Industry

- B2C/ B2B EdTech experience preferred

Key Responsibility Areas :

- Lead and manage the end-to end operations for customers and service providers during their lifecycle

- Own and manage process workflows to ensure timely and high-quality service to customers

- Proactively maintain positive relationship with clients to achieve high NPS

- Manage hands-on the tools and portals being used by learners, trainers and employers

- Manage scheduling and relationship of service provider (trainer/ content provider)

- Attend and resolve customer issues in process-oriented approach to eliminate future occurrences

- Closely work with other functions to ensure smooth operations in business

- Prepare and provide timely reports to management as per specification

To know more about Centum Learning Ltd. please use the below links

Brochure : http://centumlearning.com/documents/Centum_Brochure.pdf

Website : http://www.centumlearning.com/, http://www.digimindscareers.com