The company is a chain of premium Lifestyle Shopping Centers across India.

Reporting To: Chief Operating Officer

The Center Head will be responsible for P & L management, strategizing, branding and positioning of the Shopping Centre (Retail Vertical); providing leadership and setting targets in line with the Visions and Mission ensuring the long term business goals are achieved.

Principal Accountability

Budgeting (planning & administration) and setting policies & procedures :

- Forecasting financial operating budgets for the shopping center (Retail Vertical) and ensure the set operating budgets are met;

- Maximizing EBITDA through a deliberate process of increasing all potential income sources, while controlling expenses;

- Oversee the Heads of Department to formulate an overall plan and strategies for all departments with an aim to achieve the set objectives/business plan.

- Lead the mall management team via executing and coordinating sound strategies towards achieving the budgets;

- Ensure the mall management SOPs are in place and the guidelines are adhered by all the departments;

- Ensuring the reporting and escalation matrix is in place and adhered to;

 Revenue Management and Branding & positioning :

- Responsible for P&L management;

- Develop a leasing plan and to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan;

- Ensure proper tenant mix and zoning within the shopping centre in line with business strategy and market demand

- Negotiations of leases both new and renewals across all categories including Anchors, line units, F&B and leisure;

- Advise Management on current and future retails trends, including new concepts and quality tenants;

- Conceptualize annual events and promotions and oversee their execution to increase footfall at the shopping center.

- Work closely with the Marketing and communication team (Marcom) to create marketing plans and set objectives, plans, and specific activities to be pursued;

- Ensure that the implementation of Marcom policies, programs and activities is in line with corporate strategies to maximize return or profit;

- Lead and guide the Marcom team to ensure successful leasing of promotional spaces to garner revenue; Lead the Marcom team to develop and implement communications and media strategies that successfully communicate information and key messages to the shoppers;

- Develop and upkeep the corporate mall identity - ensure adherences to corporate brand guidelines;

- Develop and oversee implementation of ATL, BTL, TTL, Guerrilla marketing campaigns and brand strategies to achieve marketing revenue targets and create brand visibility;

- Oversee shopping center's awareness through advertising, promotions, website, visual merchandising, magazine, newsletter, direct and special media in order to enhance the branding and positioning of the shopping center;

Operations Management :

- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution;

- Work closely with the Operations team to ensure building facilities engineering and conservancy services such as maintenance works, security, housekeeping, landscaping and car park are coordinated effectively;

- Perform routine inspection of the shopping centre to ensure that the day to day operations of mall are well monitored and taken care of;

- Drive the implementation of the Asset Enhance Initiatives (AEI).

- Follow legal procedures with respect to mall operations and tenant interactions;

- Oversee compliance (electrical inspectorate, lifts inspections, pollution control, water, waste management, fire inspections, property tax etc.) and liaison with civic agencies to ensure smooth operations of facilities;

- Manage, supervise and direct subordinates to ensure that their respective functions are performed diligently, efficiently and effectively;

- Integrate all department functions to achieve a smooth operation;

- Develop and maintain professional standards within the Mall Management team and to maintain the integrity of all systems and reports;

- Develop and maintain close and productive working relationships among key departments in the mall;

Finance and HR Management :

- Ensure effective execution of financial management functions. This includes timely preparation and submission of the monthly Coordination and management of functions management reports, budget forecast;

- Ensure the well facilitation and support in the running of the mall in human resource, such as manpower planning, recruitment, training, employee relations, staff welfare, compensation and benefits, discipline, etc.

Financial Reviews :

- Monthly monitoring of tenants- rental arrears to ensure they are kept to a minimum;

- Debtors ageing analysis, budget variance analysis;

- Financial operations including budgeting, cash flow planning, feasibility studies, control of assets, budget monitoring;
 
Relationship Management :

- Maintain effective relationship with government and other agencies for obtaining various clearances, approvals;

- Develop and maintain a long term beneficial relationship with all existing tenants a to ensure continued and future business;

- To ensure smooth and positive relationship with the tenants, suppliers and contractors;

- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations;

- Oversee / hold vendor / tenant meeting at regular intervals;

MIS, Reporting :

- Budget planning and impact analysis

- Budget management of campaigns in line with the overall marketing budget and event wise ROI analysis;

- Analysis of the efficacy of the marketing programme;

- Prepare weekly and monthly reports on budgets, revenue and other relevant details;

- Monthly/quarterly presentation to the management on overall mall management;

Team Management :

- Ensure effective execution of the team members KRAs / KPIs;

- Provide timely resolution/guidance when required;

- Establish rapport with subordinates, create and maintain department morale and build team efforts to achieve excellent results.

- Ensure good team discipline in terms of adherence to the company's policies, attendance as well as punctuality.

Team and Self-Development :

- Ensure timely updation of the required skills;

- Attending relevant forums / seminar for market updates / intelligence;

Competencies & Soft Skills :

Leadership Skills ;

- Possess decision-making abilities to achieve the organization's objectives

- Aptitude to adapt / flair to embrace change/learning agility

- Confident and self-assured Leader

- Enjoy credibility to positively influence others

- Impeccable integrity and high personal ethics.

Analytical Skills :

- Have strong analytical and problem-solving skills

- Entrepreneurial, be a self-starter with high-energy levels

- Possess strategic thinking skills to conceptualize and promote Finance best practices

- Result orientated and able to focus on team priorities and change management

Working Style :

- Have the ability to collaborate across multiple stakeholders and be comfortable in a matrix reporting structure

- Agility

- Strong interpersonal skills

Communication Skills :

- Have strong verbal and written communications skill

- Possess excellent presentation skills

Qualifications ;

- Must have 15+ years of progressive experience in Operations, including minimum 3 years in a leadership role. Preferably from a high growth organization from Retail Shopping Centres, Retail, Hospitality and Consumer Service / Facing organizations.

- Proven ability to identify and develop robust plans for profitable business growth.

- Effective management, training, and development of a large team.

- Strong ability to negotiate with and manage key accounts and partners successfully.

- The equivalent of a bachelor's degree in Hospitality - an MBA would be desirable.

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