- We are looking to hire for the role of center head for a leading e-commerce solutions provider for brands and retailers globally. - Led by a team with over four decades of experience, we assists over a dozen billion dollar companies in managing their e-commerce operations seamlessly. - Helping brands and retailers realize superior economic performance by transforming their supply chain and retail operations for the digital era. We engineer cutting-edge tech for creating engaging experiences for your customers and automating business processes for your stakeholders. - Partnering with US helps businesses focus on strategic and core objectives, while we innovate and bring operational efficiencies. ROLE: CENTER HEAD LOCATION: INDORE BUDGET: 25-35L P.A. Operations Management - Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals. - Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification - Explaining the service standards and work plan to the associates for deriving the best performance from them for excelling business targets &amp; service delivery metrics. - Framing the work direction and plans for the associates after thorough assessment of their capabilities. - Preparing &amp; compiling various weekly/ monthly MIS reports pertaining to process and productivity. - Ensuring the accuracy of the data required for billing purposes to the customer. - Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required Formulating &amp; implementing procedures for daily operations &amp; internal reporting systems for monitoring quality. - Interacting with clients through e-mails and daily Conference Calls to review and resolve operational issues as well as implement new process &amp; procedure changes. - Process Transition / Enhancement - Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores - Take escalations for resolving critical issues; ensuring CTQ Delivery &amp; Business Continuity. - Ensure continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. - Interface with Individuals / key influencers among Corporats for ascertaining requirements, making presentations and delivering solutions. - Ensure speedy resolution of queries &amp; grievances to maximize client satisfaction levels. - Maintain excellent relations with clients to generate avenues for further business. Team Management - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. - Create an environment that sustains and encourage high performance; motivate teams in optimizing their contribution levels. - Identifying &amp; implementing strategies for building team effectiveness by promoting a spirit of cooperation amongst team members. - Creating and sustaining an environment that fosters development opportunities and motivates high performance through effective management and career development. Ankit Medatwal 9425911281

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Centre Head - Delivery - eCommerce Solutions 

Centre Head - Delivery - eCommerce Solutions  ,Job Description for Centre Head - Delivery - eCommerce Solutions  in The Rising Consultancy in  MP Others for (8-15) years of experience. Apply Now!

Job Description for Centre Head - Delivery - eCommerce Solutions  in The Rising Consultancy in  MP Others for (8-15) years of experience. Apply Now!