Key Deliverables : - Supervising, guiding and motivating a various team in Customer Service - Overall responsibility for all business units that operate from the CS Centre. Handling various LOB's in CS - To provide optimum service experience to the customers in a consistent manner through timely resolution of issues. - Ensure regular training of the team to meet service requirements consistently in an effective manner. - Adherence to service &amp; quality benchmarks, to provide world-class service experience for customers - Strict adherence to process Turn Around times and also adhere to commitments made to the client. - Work closely with the Quality team to provide periodic feedback to Team coaches and Team managers - Meeting Process SLA and ensuring team member and process KRA's are achieved - Data analysis to identify improvement opportunities in the process - Work with the Projects team on reduction of customer interactions Job Requirements : - Graduate / Post graduate with min 8 years in Team handling in Broking industry. - Should have good communication (verbal &amp; written) &amp; presentation skills. - Should be a self-starter, proactive &amp; target oriented. - Should possess strong networking &amp; relationship building skills - Exposure to Projects and NPS will be advantageous

Mumbai

Centre Head - Customer Service Delivery - Broking  

Centre Head - Customer Service Delivery - Broking   ,Job Description for Centre Head - Customer Service Delivery - Broking   in Armour Corporate Services in  Mumbai for (8-12) years of experience. Apply Now!

Job Description for Centre Head - Customer Service Delivery - Broking   in Armour Corporate Services in  Mumbai for (8-12) years of experience. Apply Now!