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Director at Pplanet HR Services
Views:184 Applications:46 Rec. Actions:Recruiter Actions:46
Center Manager - Digital Acquisition - BFSI (8-12 yrs)
- Manage the Digital / Telesales team size of 100. Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management, Good knowledge of the financial market.
- Achieve acquisition and business targets
- End to end ownership of team level targets and cost budgets
- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc.
- Develop reward and recognition programs to achieve the desired business plan numbers
- Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments
- Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions
- Create a motivated workplace environment and ensure high levels of employee engagement to achieve higher vintage of employees.
- Handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels
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