Center Head - BPO

Center Head ( Reporting to BPO Head)

- Experience in BPO Operations and Customer Service

- Specialized in Operation Management, Transition Management, Customer Service, People Management, Client Management and Cost Management with key focus on process excellence, data privacy controls, risk & compliance adherence

- Experience in strategic planning and execution. Knowledge of structuring the process to meet the goals and revenue expectations

- P&L Management of the span of accounts

- Overall management of the 400 seater branch

- Steered cost effective delivery, continuous improvement and business continuity planning culture to achieve higher productivity through deployment of Fusion, Robotic Process Automation-Fusion & Desktop Process Analysis

- Manage the direct cost & indirect cost

- Formulating & implementing operational policies and procedures as well as streamlining systems