Center Head ( Reporting to BPO Head)
- Experience in BPO Operations and Customer Service
- Specialized in Operation Management, Transition Management, Customer Service, People Management, Client Management and Cost Management with key focus on process excellence, data privacy controls, risk & compliance adherence
- Experience in strategic planning and execution. Knowledge of structuring the process to meet the goals and revenue expectations
- P&L Management of the span of accounts
- Overall management of the 400 seater branch
- Steered cost effective delivery, continuous improvement and business continuity planning culture to achieve higher productivity through deployment of Fusion, Robotic Process Automation-Fusion & Desktop Process Analysis
- Manage the direct cost & indirect cost
- Formulating & implementing operational policies and procedures as well as streamlining systems
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