CDM Revenue Management Professional - Contract Delivery Services - Communication Services Firm

Job title : CDM Professional

Specifications :

- Good commercial acumen & analytical skills

- Should have managed contracts in the past roles

- Experience in revenue management id preferred

Business Unit : GBS

Reports to (job) : CDS Operational Lead

Team : Contract Delivery Services

Job Dimensions :

Why BT ?

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we will offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

Why Business Unit/Function :

- Group Business Services lies at the centre of BT's transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently.

- The purpose of Contract Delivery Services is to be recognized as a world class delivery organisation supporting the end to end L2C process on behalf of BT's largest corporate customers, ensuring end to end delivery of service requests, projects and customer billing

Why this job matters :

Responsible for ensuring that CDS functional tower services, for one or more medium-high size/complexity contracts, are delivered to the requirements of BT's Global or Enterprise Customer Contracts whilst ensuring that all BT internal controls are met.

What I'll be doing - your accountabilities :

The CDM Professional is functionally aligned to one or more of the following activities supporting one or more medium contracts:

- The management of delivery of managed billing including dispute resolution, customer PO management and reporting, unbilled and debt

- The management of delivery of end to end commercial, cost and service inventory including inventory build, cleanse, maintenance, management and data assurance

- The management of delivery of end to end supplier management which includes the management of contract level third party relationships, managing supplier performance, managing supplier pricing and negotiations, validation and approval of invoices as well as dispute management and resolution

- The management of contract level cost and revenue assurance activities including resource reconciliation, TPCA, product and third party cost validation.

- The role holder may manage a small team supporting the functional delivery of the role

Connected leaders behaviours :

- Change Agent

- Team Coach

- Customer Champion

Skills required for the job :

- High level of functional knowledge and expertise

- Excellent communication skills

- High level of numeracy

- Thorough understanding of contract delivery for the function

Experience you would be expected to have :

- Requires experience working in collaboration with multiple teams

- Experience in functional delivery for the supported tower

- Ability to manage a small support team as required

- Customer facing activity experience.