Category Lead - Voice Process Vertical - BPO

Job Role

As a Category Head for Voice at Aasaanjobs, you will be responsible for the P&L of Voice processes vertical. Voice processes vertical includes the BPOs/KPOs, support processes within various companies and telesales processes in various companies. You will need to build a strong team under you that can handle Sales, Operations, Marketing and Product. The vertical will have ~100-150 people working in it.

Journey

- First 3 months - Figuring out the aspirations of each of the stakeholders - clients, job seekers, recruitment consultants

- 4-6 months - Setting up Operations to execute recruitment, designing the product to onboard the job seeker directly on the platform

- 7-9 months - Getting the first version of product out, basic marketing strategies

- 10-12 months - Increasing the marketing spend

At each junction of the journey, you will need to build your own team to take up and scale different responsibilities - Sales, Operations, Marketing, Product. We envision to make this a 20 crore annual revenue (40k joinings per year) vertical in 3 years and 50 crore annual revenue (100k joinings per year) in 5 years.

Skills needed

- 5-8 years of experience; 3-5 years of team handling experience

- User understanding - Deep understanding of the user and his problems

- Analytical - Narrowing down on the correct problem based on data and user research

- Engineers from Tier-1 colleges will be preferred. MBA is good to have.

- Experience of building ground level teams in customer care operations is a big plus.

- Hustler, who can get things done.

Location - HSR Layout, Bangalore