HR Manager at Aasaanjobs
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Category Lead - Voice Process Vertical - BPO (5-9 yrs)
As a Category Head for Voice at Aasaanjobs, you will be responsible for the P&L of Voice processes vertical. Voice processes vertical includes the BPOs/KPOs, support processes within various companies and telesales processes in various companies. You will need to build a strong team under you that can handle Sales, Operations, Marketing and Product. The vertical will have ~100-150 people working in it.
- First 3 months - Figuring out the aspirations of each of the stakeholders - clients, job seekers, recruitment consultants
- 4-6 months - Setting up Operations to execute recruitment, designing the product to onboard the job seeker directly on the platform
- 7-9 months - Getting the first version of product out, basic marketing strategies
- 10-12 months - Increasing the marketing spend
At each junction of the journey, you will need to build your own team to take up and scale different responsibilities - Sales, Operations, Marketing, Product. We envision to make this a 20 crore annual revenue (40k joinings per year) vertical in 3 years and 50 crore annual revenue (100k joinings per year) in 5 years.
- 5-8 years of experience; 3-5 years of team handling experience
- User understanding - Deep understanding of the user and his problems
- Analytical - Narrowing down on the correct problem based on data and user research
- Engineers from Tier-1 colleges will be preferred. MBA is good to have.
- Experience of building ground level teams in customer care operations is a big plus.
- Hustler, who can get things done.
Location - HSR Layout, Bangalore