About the job : With over 20 million registered users, CashKaro.com is India's Largest Cashback & Coupons site backed by honourable Mr Ratan Tata & one of Indias leading VC firms Kalaari, Ratan Tata, Korea In-vestment Partners and Affle (last raised 130 Crores INR Series C Funding in November 2022). With a 200-250 INR crores revenue run rate, we are on track to be Indias next unicorn. CashKaro is a one-stop destination for savings on all online shopping, enabling members to com-pare prices, earn Extra Cashback and get free coupons across 1000+ e-commerce sites like Flipkart, Amazon.in, Tata CliQ, Myntra, Nykaa Fashion etc. At CashKaro, we offer a casual but fast-paced environment where creativity and effective teamwork are rewarded. Because of our relatively flat management structure, our employees are able to get close to the heart of our business and are empowered to make a real difference to what we do and how we do it. Founded by Swati & Rohan Bhargava in April 2013, we continue to rapidly expand our business and are always on a lookout for unique, pioneering individuals who have the passion and commitment to help us achieve our vision. This an exciting time to join the company and be part of something very special. Role Specifics - Day in the Life : Overall responsibility : - Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience. - Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. - Develops and implements methods to record, assess, and analyze customer feedback. - Develops and implements training and quality assurance programs for new hires and experienced employees. - Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. - Acts as a liaison between the customer service department and other divisions in the company Day to day responsibilities : - Managing the customer support departments day-to-day functions. Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promoting their implementation. In-forming the team of all new information related to products, procedures, and trends. - Assessing support statistics and preparing detailed reports on the findings. - Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. - Delivering performance evaluations and following the disciplinary process according to company policy. - Managing the budget of the customer support department Must have skills : - Education : Bachelors in Engineering / Masters relevant discipline - Experience : 5 yrs to 7 yrs in monitoring Contact Centre end to end operations - Should have robust understanding of Quality monitoring - Must have eye to detail to identify gaps and getting essential trainings done - Strong communication skills: Should have very strong spoken and written communication. Tamil speaking is a must for this role. At a senior TA role, we need to head-hunt top talent and explain very clearly why CashKaro is the right opportunity for them - Stakeholder Management - Must have proven experience including Internal and External Stakeholders - Intensive exposure in process excellence for customer support team - Should align with our Core Cultural Aspects like Hustle, Ownership, Hunger to learn and self improve and Show respect - Ability to prioritize and self-manage as you support one of the fastest growing departments in the company - Team handling and mentoring skills - High energy, passion, and drive, with a strong positive outlook Why Join Us : 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness 2. Compensation & Benefits Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate. 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back! 5. Cool Perks Come and get to join us for in-house events, team outings, dinner catchups, and much more. Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com. Visit our Career Page at - https://cashkaro.com/page/careers Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/

Gurgaon/Gurugram

CashKaro.com - Manager - Contact Center Operations 

CashKaro.com - Manager - Contact Center Operations  ,Job Description for CashKaro.com - Manager - Contact Center Operations  in Cashkaro.com in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!

Job Description for CashKaro.com - Manager - Contact Center Operations  in Cashkaro.com in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!