CashKaro.com - Analyst - Customer Relationship Management

CashKaro and EarnKaro are two of Indias fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flip-kart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be Indias next unicorn.

Role Specifics - Day in the Life :

- Customer Complaints - Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

- Responses - Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

- Resolving queries - Working cross functionally to ensure customer issues are being flagged and adequately addressed

- Prompt communication - Building sustainable relationships and trust with customers through open and interactive communication

- Planning & strategizing - Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills :

- 0-2 years of managing a team of customer experience specialists

- Excellent verbal, written and interpersonal communication skills

- Outstanding customer service skills and dedication to providing exceptional customer service

Good to have skills :

- Must be self-motivator and self-starter

- Focus on quality and customer service

- Exceptional listening and analytical skills

- Solid time management skills

- Must be able to effectively deal with people at all levels inside and outside of the Company

- Creative ability & writing proficiency

- Ability to multitask and successfully operate in a fast-paced, team environment

Why Join Us :

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.

Visit our Career Page at - https://cashkaro.com/page/careers

Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/