Cashfree - Team Lead/Manager - B2B Sales/Inbound Sales

What makes you a great fit:

- Be the main touch point for your clients and form strategic partnerships by ensuring a deep understanding of their business and the industry they operate in and make quality recommendations.

- Cross Selling and Upselling marketing solutions to increase visibility.

- Build and maintain progressive client relationships.

- Client strategy development and the production and continuous review of key account plans

- Ensuring quality and timeliness of work delivered to clients, including feedback at the client's end.

- Manage end-to-end client relationships and help them to be up to date with the market updates.

- Create and suggest different marketing strategies to the client.

- Tracking the amount of business generation for clients and suggest expansion strategies.

- Retention of account by proactively identifying pain-points and solving them swiftly.

- Ensure a high degree of responsiveness and ownership to minimize escalations and maintain service recovery.

- Analyse and use data to create performance reports that effectively communicate value for partners.

- Acquisition of new clients & penetration in payments business to grow your portfolio

- Execution of retention plan for churned & inactive merchants.

Must Have Skills:

- Knowledge of best customer service practices

- Strong interpersonal skills and an ability to build rapport with clients

- Previously sales/KAM experience

- Minimum 3-4 years of account management / sales experience

Good to have:

- Experience in FinTech / Technology organizations

- Experience in startup ecosystem or a product/Technology driven companies