- Handle escalation emails from Tier 1 and 2 Customers/Merchants, Refund Escalations and Customer Escalation emails/chats. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Carrying on quality/audits on a weekly basis. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of customer service representatives who handle Emails, Chat (Intercom) and support calls for Customer/merchants. - Ensure customer satisfaction and provide professional customer support. - Strategize and monitor daily activities of customer service operation. - Assisting customer service staff with duties where required. - Maintaining documentation pertaining to customer service department activities. - Performing additional duties where needed.

Bangalore

Cashfree - Senior Customer Success Role  

Cashfree - Senior Customer Success Role   ,Job Description for Cashfree - Senior Customer Success Role   in Cashfree in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Cashfree - Senior Customer Success Role   in Cashfree in  Bangalore for (3-6) years of experience. Apply Now!