Roles &amp; Responsibilities: - To handle multiple teams at CS operations - Monitor day to day and weekly performance of team members - Conduct regular reviews with team members and uphold high process &amp; product levels in team members. - Conduct calibration sessions of audits on emails and calls attended by the team members - Review training needs of the team &amp; ensure implementation - Identify volume drivers and highlight to relative stake holders - Drive productivity, Quality and C-sat as part of the performance metrics - Work on Bottom Quartile in the team Persona: - Must have at least 4 years of experience in managing multiple CS teams in a Fintech/BFSI setup. - Understanding of B2B Support and Fintech ecosystem - Having worked with stake holders inside and outside of the team to collaborate and solve issues - Understanding of CS systems (Avaya/MyOperator, Freshdesk/Intercomm or something similar) - Must be able to generate reports using Excel. - Should be able to work on PPTs - Having handled L2/escalations teams in the past would be an added advantage Location: Bangalore

Bangalore

 Cashfree - Manager - Customer Success 

 Cashfree - Manager - Customer Success  ,Job Description for  Cashfree - Manager - Customer Success  in Cashfree in  Bangalore for (4-12) years of experience. Apply Now!

Job Description for  Cashfree - Manager - Customer Success  in Cashfree in  Bangalore for (4-12) years of experience. Apply Now!