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Cashfree - Customer Success Role (2-6 yrs)
What you will do:
- Customer query resolution in a timely manner to ensure the best possible customer experience
- Handling customer queries on email, chat and call
- Query resolution for the internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution
- Maintaining TAT as per SLA for the process
What makes you a great fit:
- Relevant experience in Customer Support, preferably from a fintech background
- Proficient in verbal and written English
- Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
- Process oriented, proactive and result driven individual
- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back end operations and fintech product
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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