Case Handling Officer - Grievance Redressal - Banking

Case handling Officer- Grievance Redressal- Banking- Delhi

- Handle Regulator complaints

- Ensure compliance to the processes related to Complaints / Query resolution within timeline

- Ensure that each Regulator grievance is resolved within TAT

- Responsible to identify process gaps

- Speak with officials at BO office and seek clarifications, wherever sought

- Should be aware of internal processes and product knowledge

- Conducts Root Cause Analysis (RCA) of complaints

Essential Competencies :

- Well versed with Grievance Redressal Mechanism of the Bank

- Banking Ombudsman Scheme

- Ability to understand the process / process gaps

- Ability to liaise with customers / various stakeholders within the organisation

- Should be aware of internal processes and product knowledge

- Conducts Root Cause Analysis (RCA) of complaints