Carrier Technologies - Digital Commercial Lead

Job Title & Level

Digital Commercial Lead, Carrier Commercial Refrigeration (CCR)

Role Overview:

- As part of Carriers Digital transformation, we are looking for a dynamic individual to serve as the strategic Digital business partner for the CCR Service business.

- This person will define the digital capabilities roadmap for the Service business.

- This person, in partnership with the Customer Experience COE leads, will develop and manage the corresponding program plan to deliver the required capabilities to the business.

- This role will report to the CCR Digital Director

Essential Responsibilities:

- Partner with the CCR Service leaders to identify strategic digital capabilities that will increase the competitiveness of the business. Translate those strategic capabilities into program requirements for execution.

- Provides technical consultation on various aspects of the product and solutions based on the customers business requirements.

- Validates solution components and provide solution walkthrough with customer

- Guide and support team across multiple client engagements by providing technical thought leadership and guide team on standard methodologies for design & development.

- Drive innovation within the practice/team by creating/identifying re-usable components, tools, accelerators & as well work on increasing adoptions of these accelerators during delivery

- Develop and maintain detailed business plans for CCR digital projects, across the entire portfolio

- Assess demand across the CCR digital programs and partner with COE leaders to define resourcing needs

- Conducts initial assessment for the skill / roles needed to complete this project and whether there are any potential gaps

- Works with the business to develop a thorough business case (via approved template)

- Submits business case to the appropriate governance review board

- Track program progress and work with project managers to communicate status to the appropriate leaders

- Conduct business reviews with the CCR partners on periodic basis and identify follow-up opportunities

- Address customer issues/concerns in accurate and timely manner

- Identify present and future digital opportunities with CCR leadership

- Maintain security and confidentiality of confidential CCR information

- Act as a point of escalation for any major IT related issues

- Ensure compliance with the Carrier IT policies and SOX requirements.

Education / Certifications: Bachelors Degree in Computer Science, Software Engineering, or related business discipline(s).

MUST-HAVE QUALIFICATIONS:

- 10+ years industry/CRM experience with 3+ years as enterprise/platform architect

- 5+ years of consulting experience preferred, including consulting/professional services industry

- Shown and rich experience leading large Salesforce programs end to end (Experience with end-to-end implementation across at least 4 of 5; Sales Cloud, Service Cloud, CPQ, eCommerce, Community Cloud)

- CPQ (Salesforce, PROs etc.) implementation experience along with complex ERP (SAP, Oracle, JDE etc.) integrations is a must-have skill

- Strong relationship management and communication skills

- Strong program management skills; certifications preferred

- Good understanding of Scrum and other agile techniques

- Experience in demand planning for large portfolio of technical projects -

- Experience with multi country (APAC, US, EMEA) rollouts preferred.

- Able to manage complex architecture & integrations especially with ERP

- Basic understanding of DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a cloud, and monitoring

NICE-TO-HAVE QUALIFICATIONS:

- Experience in supporting, deploying Field Service Management application. Service Max experience will be a plus.

- Deep technical skill in product management, application management, and coding

- Demonstrated ability to think strategically about solutions to business, product, and technical challenges

- Flexible mindset and a strong desire to continue to grow skillset and work across the full technology stack

- Effective interpersonal, teamwork and collaboration skills

- Strong analytical and business problem solving skills

- Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. Carrier is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.