Carrier Technologies - Assistant Manager - Payroll

Assistant Manager Payroll

Job Description : Assistant Manager Payroll

Function: Carrier Global Payroll

- Carrier is a leading provider of heating, ventilation, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings.

- Is your personality defined by positivity, responsibility, integrity, accountability, and respect culminating in a strong work ethic? At Carrier, we believe that our people make the difference and invite you to apply to this exciting and rewarding opportunity.

- Excellent opportunity for highly motivated individual to assume the Assistant Manager Payroll role within the Carrier Business Services organization. The organization offers opportunity to be part of a growing shared service organization and develop global processes to sustain flexibility as the business needs change. Job responsibilities subject to change based upon alignment of processes within the organization.

Duties & Responsibilities:

- The Assistant Payroll Manager is a highly visible role with daily oversight of core end-to-end payroll process.

- This role collaborates with business partners, key vendors, tax authorities, and unions to ensure payroll execution is timely and accurate.

- The Assistant Payroll Manager is the go-to subject matter expert regarding Global View capabilities, team & vendor performance, and service delivery model supporting the Country Payroll Manager as needed to optimize operations and Shared Services value.

- Possessing an evolved technical and customer service aptitude, this role identifies trends which turn into actionable improvements, identifies and addresses training needs of the team, mentors/coaches employees on tactical processing areas of opportunity and tracks performance to defined service level agreements.

- Creating a stable, standardized, consistent and pleasing operating environment is critical to ensure Shared Services meets and exceeds customer leadership expectations.

- Manages the day to day activities of the country Payroll Delivery Center/s, executing the entire payroll process for all employees of assigned countries.

- Assists in the development of the managed service environment including resource requirements, policies, procedures and logistics

- Internal stakeholder engagement

- Works with appropriate business unit customers on regular basis

- KPIs/Metrics review

- Escalation management

- Change management actively communicate changes to policy/standards

- Manages vendor relationships with ADP and other third-party vendors

- Handles the billing to various business unit customers and resolution of any related billing issues

- Support process improvement initiatives and build a culture of continuous improvement

- Assures appropriate levels of control are in place and functioning well (e.g., ACA, eSOX, gap assessments, local regulations/governance, and external audits)

- Assures appropriate compliance with regards to data privacy and retention of records

- Implement, monitor and maintain current on country legislation and compliance standards

- Bring industry best practices to the global strategy; participate in regional/global efforts

- Performance management amongst team; partner with HR regarding any performance issues impacting the team

- Proactive communication with team and leadership; effectively communicate with all levels within the Shared Services organization

- Build depth of knowledge within team, develop associates and support career-pathing; succession planning

- Manage preparation, analysis and remediation surfaced on metrics

Education:

- 10 + years Global View/SAP payroll experience in India, Singapore & Hong Kong and a minimum of 3 years leading a payroll team with HR/Finance/IT experience

- Bachelors degree required

- In-country India Payroll Certification required

- Management of shared services preferred

- Language standard ; expert English (speak & write)

Experience:

- Experience in managing a payroll department, preferably for a large multi-national and/or Shared Service Centers

- Ability to establish and maintain effective working relationships with vendors

- Ability to give clear and consistent instructions to team members

- Demonstrated writing proficiency, visual design and effective oral presentation skills in English

- Ability to develop, lead, motivate and supervise working teams across organizational boundaries and

countries

- Demonstrated problem solving and decision-making skills

- Ability to manage deadlines while under stress

Comments:

- English language required

- Duties may require periodic non-standard hours to support payroll production