JOB PURPOSE AND IMPACT:

The Customer Service Supervisor will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES :

- Conduct performance management, talent development, succession planning and engagement.

- Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.

- Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.

- Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.

- Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

- Other duties as assigned

MINIMUM QUALIFICATIONS:

- Bachelor's degree in a related field or equivalent experience

- Minimum 5-6 year of directly related work experience and Minimum 3 years customer service work experience

- One year of supervisory experience

- SAP & MS office

PREFERRED QUALIFICATIONS:

- Manufacture or industry experiences

KEY BEHAVIORS:

- Rebound from setbacks and adversity when facing difficult situations.

- Make sense of complex, high-quantity, and sometimes contradictory, information to effectively solve problems.

- Build strong customer relationships and delivers customer-centric solutions.

SKILLS AND EXPERIENCES TO BE GAINED

- Experience leading, advising and making decisions on major customer service activities for a medium-small team with a medium-sized customer base.

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