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17/08 Rashmi Sharma
HR at CarDekho

Views:2601 Applications:733 Rec. Actions:Recruiter Actions:10

CarDekho.com - Manager - Operations - Grievance Resolution (4-10 yrs)

Gurgaon/Gurugram Job Code: 841061

CarDekho.com - Associate Director(Female) - Operations - Grievance Resolution

1. Handling Dealer/Customer Grievances for Consumer auctions business. Set-up Manager & own the process with a team to close tickets within TAT.

2. Maintaining Dealer & Customer Satisfaction Score

3. Monitoring delivery of high-quality customer experience, elevating customer satisfaction while adhering to SLAs & work processes within the turnaround time

4. Work with the legal team to ensure Compliance

5. Tie up processes and work towards Automation. Ensure feedback loop in place to make the process self sufficient.

6. 2 fold expectations from candidates

7. Help in grievance resolution

8. Help in identifying gaps that cause grievances and working with teams to plug them at source so that they don't repeat

9. It's strategy + execution + relationship management role

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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