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26/02 Shilpa
Consultant at Capgemini

Views:992 Applications:191 Rec. Actions:Recruiter Actions:8

Capgemini - ITIL Process Consulting Role (4-9 yrs)

Bangalore/Mumbai/Pune Job Code: 896944

Job Responsibilities:

- Executing end to end Process consulting assignments based on ITIL V3 V4 ISO 20000 CMMI SVC models and frameworks following good documentation practices

- Drive process transformation and continuous service improvement programs for various engagements using industry best methods and techniques

- Define Service level KPI measurement framework for various engagements

- Facilitate integration of service management tools with processes and SLA KPIs

- Perform process and SLA KPI s testing on service management tools

- Timely reporting of the status on the assignments to clients and stakeholders

- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials

- Adhere to SOW of consulting framework and processes while delivering any assignment

- Active contribution in Pre sales activities and customer relationship management

- Ensure updates to knowledge repository on the assignment worked delivered.

Primary Skills

- ITIL v3 v4 Expert or at least 2 Intermediate modules certified (Must have)

- ISO IEC 20000 Implementer Lead auditor certified

- Assessment auditing skills

- Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.

Secondary Skills

- DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.

- Mentoring other Service Management consultants for skills and capabilities development.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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