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18/06 Shweta Vats
Leadership & Strategic Recruitment at Capgemini BPS

Views:4182 Applications:377 Rec. Actions:Recruiter Actions:319

Capgemini - Engagement Executive - F&A Delivery (12-18 yrs)

Bangalore/Chennai/Delhi NCR Job Code: 710354

Key accountabilities and responsibilities include:

- Delivery management

- Client satisfaction

- Client relationship (at a Delivery level)

- Account business planning and strategy

- Financial performance (Contribution Margin)

- Transformation & Industrialised Innovation

- Supporting Growth

- Contract Compliance

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right offerings in conjunction with the Practice to bring value to the client

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using our ESOAR methodology underpinned by - 5 Senses of Intelligent Automation- .

- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes

- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long- term basis

- Support Account Development

PERSON SPECIFICATION:

Essential Skills and Experience :

1. 13- 18 yrs of proven experience in BPO in a global complex environment

2. Should have led large client delivery/portfolio delivery in the F&A space

- 200-600 FTEs (E2)

3. Subject matter expert in the F&A domain - has a high level of expertise on all the three towersie; Record to Report (R2R), Procure to Pay (P2P) and Order to Cash (O2C)

4. Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)

5. Leadership skills in a multicultural environment managing Global/Regional Delivery

6. Proven experience in a global complex BPO environment

7. Ability to influence at senior business stakeholders at the client end.

8. Strong relationship building, communication, and influencing skills

9. Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as take action and produce desired outcomes with limited direction

10. Strong commercial awareness and project management ability

11. Experience in change management

12. Transformation mindset

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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