About Camp K12 : - Camp K12 is a $12M Series A, Global Online platform for 21st century skills. We're teaching Coding, English and STEM subjects to kids aged 5 - 18 via LIVE, interactive online sessions (1:1 and small-group) that take place in our gamified virtual classrooms and work 10x better than a standard classroom environment. - At Camp K12, we are building a high calibre team and value smart, self-motivated candidates with an "ownership mindset". You would be working with a company founded by an MIT/Harvard alum (ex-Google, McKinsey) and the Ex-CEO of Apple India, and will work closely with a team that hails from Wharton, Bain, BCG, IIT, Teach For India, Uber, Ola and Swiggy and more. - We have grown our revenue by 120x as our team has grown from 25 to 280 people, and continues to grow rapidly. We have taught 400k+ students and are looking to build a $1B+ global online school of the future, a one-stop shop for the needs of 21st century parents and students. Demo - see our online classes in action: https://bit.ly/367NirT Our origin story : https://yourstory.com/2016/12/camp-k12 Roles & Responsibilities : - Ability to understand business objectives and align CX accordingly. - Working backwards to lead the end-user experience. - Data-driven mindset and an aptitude for technology. - Managing technical tools and platforms, including CRMs (customer relationship management platforms such as Leadsquared, Exotel, Zendesk) - Oversee the Level 2 Support in order to ensure customer issues get resolved promptly and with high degree of satisfaction. - Ability to run experiments and execute ideas - Ability to manage very large teams across CX, product and operations. - Key skills : exceptional communication, Empathy, client servicing - Key KRAs : Empathy, Problem-solving and analytical skills. - Attitude : self-starter, patient, minimal need for supervision - Experience : 4 to 6 years of overall prior sales experience (ideal candidate will have the following experience EdTech + CX / Operations) Want to build a business 0 to 1? Come join us! We are a team from MIT, Wharton, HBS, Bain, BCG, Flipkart and making a difference to thousands of students worldwide. Location : Gurgaon / Bangalore, India. We're working remotely till the situation does not improve.

Gurgaon/Gurugram

CampK12 - Refunds Specialist 

CampK12 - Refunds Specialist  ,Job Description for CampK12 - Refunds Specialist  in Campk12 in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for CampK12 - Refunds Specialist  in Campk12 in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!