CampK12 - Customer Success Manager

Customer success Manager

Role : Customer Experience Lead

Summary : Customer Experience Strategy, Retention, Contact Center

About Camp K12 :

Camp K12 is a $12M Series A, Global Online platform for 21st century skills. We're teaching Coding, English and STEM subjects to kids aged 5 - 18 via LIVE, interactive online sessions (1:1 and small-group) that take place in our gamified virtual classrooms and work 10x better than a standard classroom environment.

At Camp K12, we are building a high calibre team and value smart, self-motivated candidates with an "ownership mindset". You would be working with a company founded by an MIT/Harvard alum (ex-Google, McKinsey) and the Ex-CEO of Apple India, and will work closely with a team that hails from Wharton, Bain, BCG, IIT, Teach For India, Uber, Ola and Swiggy and more.

We have grown our revenue by 120x as our team has grown from 25 to 280 people, and continues to grow rapidly. We have taught 400k+ students and are looking to build a $1B+ global online school of the future, a one-stop shop for the needs of 21st century parents and students.

Learn more : https://campk12.com

Demo - see our online classes in action: https://bit.ly/367NirT

Our origin story : https://yourstory.com/2016/12/camp-k12

Roles & Responsibilities :

- Ability to understand business objectives and align Customer Experience accordingly.

- Working backwards to lead the end-user experience.

- Data-driven mindset and an aptitude for technology.

- Managing technical tools and platforms, including CRMs (customer relationship management platforms such as Leadsquared, Exotel, Zendesk)

- Oversee and partner with Level 1 & 2 Support Leadership Team in order to ensure customer issues get resolved promptly and with high degree of satisfaction.

- Ability to run experiments and execute ideas

- Ability to manage very large teams across CX, product and operations.

- Key skills : exceptional communication, Empathy, client servicing

- Key KRAs : Empathy, Problem-solving and analytical skills.

- Attitude : self-starter, patient, minimal need for supervision

- Experience : 7-10 years of overall experience (ideal candidate will have the following experience EdTech + CX / Operations)

Want to build a business 0 to 1? Come join us! We are a team from MIT, Wharton, HBS, Bain, BCG, Flipkart and making a difference to thousands of students worldwide.

Location : Gurgaon / Bangalore, India. We're working remotely till the situation does not improve.