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28/06 Rhea
Assistant Manager - Talent Acquistion at Campk12

Views:843 Applications:232 Rec. Actions:Recruiter Actions:31

CampK12 - Customer Experience Manager (8-10 yrs)

Gurgaon/Gurugram Job Code: 943474

About us -

Camp K12 is a Global Online School for 21st century skills founded by MIT/Harvard alum and the Ex-CEO of Apple India. We- re a team from Wharton, Bain, IIT and Teach For India bringing K-12 (school) education into the 21st century. We have worked with 100s of schools and orgs like Google, Adobe, IIT Delhi and IIT Bombay to teach cutting-edge tech to 100k+ kids in ages 6 - 18.

Today we- re scaling online to meet the needs of millions of parents globally looking to introduce their kids to crucial 2lst-century skills.

We- re an early-stage EdTech startup backed by SAIF Partners and Matrix Partners.


Demo - see our online classes in action:

Our origin story:

We're looking for a Customer Experience manager for our Operations team: Parent support line, Teacher Support line, Live class operations. This is a call center / input metrics management role with NPS ownership.

Key skills:

- Past experience leading large teams of call center executives on metrics like First-Response Time, TAT / closure time, Talk Time

- Understands how to set up QA / Training, write scripts

- Good team management skills to drive these metrics with team

- Data driven, understands reports, drives improvements proactively

Women-friendly workplace:

Maternity and Paternity Benefits

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