We are looking for an Associate Director - Customer Experience. The Customer Experience and Operations Leader serves as a strategic member of our executive team and will lead our Customer Success, Customer Support, and Solution Engineering teams. As part of the leadership team, you will be a part of setting the overall strategy, objectives and tone of the organization. Role : - Hire, engage and retain A-players for our Customer Success, Customer Support and Solution Engineering teams in order to continue a high-performing culture - Drive positive customer experiences that create customer surprise and delight; building on insights and the voice of the customer as derived from qualitative and quantitative customer health data - Oversee and partner with Level 1 &amp; 2 Support Leadership Team in order to ensure customer issues get resolved promptly and with high degree of satisfaction - Responsible for building out the pre-sales function, engaging the solution engineering team, and elevating our overall implementation program for new clients - Develop a strategy for pre-sales function through a strong partnership with sales leadership and the sales organization What we need from you : - Experience in an executive leadership position, ideally in customer experience or customer operations - Proven experience creating processes that enable a CX team to scale and deliver tangible business benefit (customer health score &amp; NPS improvements, churn reduction, product improvements) - Previous experience leading the Customer Support, Customer Success, Implementation and Solutions Engineering business functions - A sense of passion for the consumer and the product. - A creative approach to problem-solving. Work Ex: 10-15 years. Location: Bangalore / Gurgaon

Bangalore

Gurgaon/Gurugram

CampK12 - Associate Director - Customer Experience 

CampK12 - Associate Director - Customer Experience  ,Job Description for CampK12 - Associate Director - Customer Experience  in Campk12 in  Bangalore Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

Job Description for CampK12 - Associate Director - Customer Experience  in Campk12 in  Bangalore Gurgaon/Gurugram for (10-12) years of experience. Apply Now!