Camomile - Manager - Patient Experience

Roles and responsibilities:

- To supervise the care coordination between all stakeholders and ensure a seamless continuum of care

- Facilitating communication among the care team, involving the patient in the decision making process in order to minimize service fragmentation

- The multifaceted role that ensures that patients receive high-quality care

- To coordinate agreed with health interventions by the practice, patients and affiliated hospitals

- To support the practice in achieving effective care for patients

- Gathering and analyzing patient feedback and identifying patients for testimonials

- Drive change in patient services by identifying areas where performance improvement is needed

- Keep track, record, and closure of patient queries for the second opinion

- To liaise with doctor/care team and communicate any patient concerns

- Prepare and present monthly reports, identifying trends for second opinion referrals, additional business opportunities and obstacles to new business growth

- Assess and act accordingly in response to treatment barriers and psychosocial issues

- Assist in financial counseling and cost-effective outcome of the patient

- To maintain confidentiality for all patient information outside the remit of professional contacts