Job Description of Head - Operations for Delhi :

- Develop and drive the execution of the Annual Business Plan for the region

- Periodically review the business performance and take necessary action to improve performance

- Identify new business verticals and service offerings

- Sponsor and find ways to enhance innovation culture and promote IP creation

- Build the Corporate Brand Reputation and protect credibility of the organization within the specific region

- Plan for manpower and resource optimization

- Conduct causal analysis of service delivery bottlenecks and breakdowns

- Advocate CallHealth's vision and values to all officers within the region and foster employee alignment with corporate goals

- Communicate service delivery policies, guidelines and performance SLAs to all ECF(external customer facing) officers within the region

- Streamline and monitor the management of all service orders on a daily basis

- Continually engage with marquee stakeholders - Collaborators & KOL's within the region to create brand advocacy

- Ensure profitability is in sync with organizational goals

- Lead and Manage key projects for driving service improvements

- Collaborate with Marketing to plan marketing campaigns for the region and review the marketing spend

- Help integrate the right franchise partners for ensuring seamless expansion of operations

- Liaise with external government agencies for procuring the required licenses and ensures compliance with statutory guidelines for service delivery

Knowledge, Skills & Experience :

- Atleast 8 years of managerial experience

- Industry experience- Healthcare and Pharma

- Business and Marketing acumen

- Industry network and associate relationships

- People management skills

- Communication Skills

Pl login to www.callhealth.com to explore more

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.