CallHealth - AGM/GM - eCommerce

Job Description

- MBA(Premier Institute)

- 15 yrs + Exp

- Lead digital commerce strategy of Health care company and customer experience engagements with a strong focus on business analysis, strategic and financial modeling, differentiated digital experiences, key digital capabilities and/or road mapping.

- Should have handled a P& L independently for at least 5 + years

- Lead or supervise delivery of consulting services to cross-functional client teams; develop and deepen positive working relationships across the client organization, with special focus on executive-level stakeholders

- Engage with clients to identify key strategic challenge(s) and business, marketing and digital needs to be addressed; evaluate scope of strategic engagement

- Define and conduct (or partner with others to conduct) appropriate research activities, and evaluate findings.

- Define a digital program's strategic vision and business goals to guide strategy development and execution, and to move people to action

- Analyze business, marketing and digital performance across products, markets, audiences, and channels

- Provide recognized thought leadership and points of view (including white papers) on Digital strategies and consumer experience including e Commerce, Social Media, Digital in retail, etc.

- Provide assessment and vision of the ideal - consumer experience- by defining key capabilities that differentiate clients and meet consumer needs e.g. define cross-channel implications and opportunities, define impact to brand, etc.

- Support client presentations and business development efforts with strategic thinking, research and analysis

- Work with strategy team members to define success metrics and evaluate business impact of digital strategies and projects over time

- Maintain expert-level knowledge of trends and best practices in retail consumer experience, B2B consumer experience, digital technology, retail strategy, commerce, marketing, relevant industry verticals, and general business strategy